Important update! Due to the Corona virus, there are delays in flights and distribution of shipments.

In order to ensure the security and safe delivery of your shipment we do not open, downsize or consolidate any packages upon arrival at our warehouse.

In order to ensure the security and safe delivery of your shipment we do not open, downsize or consolidate any packages upon arrival at our warehouse.

About

The world has moved to purchasing online. That's it!
Internet companies, such as Amazon and eBay, have become giant product suppliers in the USA and the rest of the developed world. 
For us, here in Israel, it is difficult to enjoy the great advantages of purchasing online, due to the high shipping costs, which make the purchase not worthwhile. 
This is precisely the purpose for which we established – Chaviles. 
to connect the Israeli public to the American world of shopping, by providing fast, reliable and cheap service for receiving packages from the USA directly to the distribution points in Israel. 
You purchase, and we'll make sure to bring the product to you. 
An enjoyable and cheap shopping. 
The world has moved to purchasing online. That's it!
Internet companies, such as Amazon and eBay, have become giant product suppliers in the USA and the rest of the developed world.
For us, here in Israel, it is difficult to enjoy the great advantages of purchasing online, due to the high shipping costs, which make the purchase not worthwhile.
This is precisely the purpose for which we established – Chaviles. to connect the Israeli public to the American world of shopping, by providing fast, reliable and cheap service for receiving packages from the USA directly to the distribution points in Israel.
You purchase, and we'll make sure to bring the product to you.
An enjoyable and cheap shopping.

What do we ship?

According to Customs Laws, any person is entitled to purchase and import personal shipments up to the value of $75 without customs or VAT charges.
Above this amount, there is an additional 17% of VAT charge.

“Personal import is defined as the import of goods that are meant for personal use, and that the imported quantity is reasonable for personal use”. (Customs Laws)

The items that are allowed for import include clothing, electronics, household goods, toys, food additives and vitamins, cosmetics, etc.

It is important to know: “Certain goods require presenting permits from the relevant authority when they are released from customs. For example, auto replacement parts, medicines, plants and agricultural products, etc.”  (Customs Laws)

When any doubt arises, it is recommended to verify, before purchasing the product, whether it is eligible for personal import. We do not handle special permits.

Packages of any size can be sent.

It is important to know that the weight of the package is measured by its physical or dimensional weight, the higher of the two.

Players, cameras, watches, clothes, etc., will usually be calculated according to their physical weight.

Shoes, children’s toys in boxes, and items with large physical dimensions will usually be calculated according to their dimensional weight.

Each package is measured by two parameters:
1. physical weight
2. dimensional weight

Calculating the weight of the package may be affected by the area the package occupies in the plane, and not only by the physical weight (kilogram).

This is the dimensional weight.

Formula for measurement in centimeters:

Length x Width x Height / 5,000 = Weight in kg 

(Length in cm, double width in cm, double height in cm, divided by 5,000).

Children's clothing, cameras, MP3, small computer accessories, etc. will usually be measured according to their physical weight.

Formula for measuring in inches:

Length x Width x Height / 300 = Weight in kg

(Length in inches, double in width in inches, double in height in inches, divided by 300).

In most cases, the size of the package and its physical weight appear on the purchase site. (In Amazon these data appear regularly in units of measurement of inches and pounds).

Example: Fisher Fisher's children's game appears in Amazon as a package of size:
 8 * 15 * 13 inches, and weighing 5 pounds (ibs).

Calculation of the weights:

8 * 15 * 13/300 = 5.2 kg of dimensional weight
5 * 0.45 = 2.25 kg of physical weight

Since the dimensional weight is larger than the physical weight, the charge weight will be according to the weight of the dimensional weight  = 5.2 kg.

Conversion ratios to units of measure:

1 pound = 0.45 kg
1 inch = 2.54 cm

When presents or used items are shipped they must also be accompanied with an invoice for customs purposes.

The tax for presents that are shipped at no charge will be as per their actual value.

Personal import of used goods will be taxed as per their actual value taking into account their condition as used products. (Customs Laws)

For presents and used clothing, where the original receipt is not available –
a written statement can be sent that includes:
1. Name 2. ID / Passport Number 3. Package Description 4. Package Value

Important note: a used product is an item with no tags/price attached to it and which looks like it has real wear. Customs suspect packages that are declared as used and may detain the shipment in order to conduct a physical examination.

As long as a shipment hasn’t left the USA it is possible to cancel the purchase by sending Chaviles an email and we will return the shipment to the seller for $7.  The moment the shipment has left the USA there is no way for us to return it. It is possible to return it independently to the USA via Israeli Post, etc.

purchase price up to $75 – exempt from VAT (additional tax in the US are part of the overall price).

purchase price over $75 – must pay 17% VAT.

purchase price over $100 or over 5 pounds physical – must add the ID number of the recipient of the package.

purchase​ above $1000 – require particular custom release – 250 NIS

Customs computer fees: Up to $100 value no charge
$100-$500 – 18 NIS | $501-$1000 – 59 NIS | Over $1000 – 77 NIS

Lithium-ion battery handing – 13$

The Customs authority has the right not to accept the declared value and to conduct physical examinations, that can cost the customer a lot of money. Please make sure to conduct only legal shipments.

Chaviles do not handle shipments that are shipped illegally!

send the package to Chaviles warehouse address in NY:

120 Nassau Avenue
Inwood, NY 11096

send the package to Chaviles warehouse address in NY:

120 Nassau Avenue
Inwood, NY 11096

In the shipping address page, add the branch code for pickup + the telephone number of the person receiving the package in Israel.

Shipment sorting to the Israeli branches is done in the Chaviles warehouse in the U.S., therefore, it is necessary to mark the branch location in Israel from where the package will be picked up.

We also need the Israeli phone number of the person receiving the package in Israel. The phone number is used as the identification number for each shipment for customs purposes, tracking, receiving and delivering in Israel. The telephone number is crucial for distributing the package to the receiver.

Code for Jerusalem branch pickup:
JER + Your phone number

Code for Bnei Brak pickup:
BB + Your phone number

Code for Home delivery: (For details click here)
JER IL + Your phone number

There are shopping websites (such as Amazon) that enable entering these details with the name.

In other sites (such as Children’s Place, Brooks Brothers) this information can be entered in the address line.

In the shipping address page, add the branch code for pickup + the telephone number of the person receiving the package in Israel.

Shipment sorting to the Israeli branches is done in the Chaviles warehouse in the U.S., therefore, it is necessary to mark the branch location in Israel from where the package will be picked up.

We also need the Israeli phone number of the person receiving the package in Israel. The phone number is used as the identification number for each shipment for customs purposes, tracking, receiving and delivering in Israel. The telephone number is crucial for distributing the package to the receiver.

Code for Jerusalem branch pickup:
JER1 + Your phone number

Code for Bnei Brak pickup:
BB1 + Your phone number

Code for Home delivery: (For details click here)
JER IL + Your phone number

There are shopping websites (such as Amazon) that enable entering these details with the name.

In other sites (such as Children’s Place, Brooks Brothers) this information can be entered in the address line.

Once you receive a tracking number for the shipment, please fill out the required information on the following form:

Send an email to: kabala@chaviles.co.il

Subject: name of purchaser and the telephone number. (The name must be written in English in the same way that appears with the shipping information).

The email should include: the order confirmation as received from the store (JPEG / pdf).

After sending your email you will receive an automatic reply from Chaviles that your message has been received.

Very important: in the order confirmation the product price must appear for the purpose of releasing the shipment from customs. Without a receipt the shipment cannot be released.

Once you receive a tracking number for the shipment, please fill out the required information on the following form:

Send an email to: kabala@chaviles.co.il

Subject: name of purchaser and the telephone number. (The name must be written in English in the same way that appears with the shipping information).

The email should include: the order confirmation as received from the store (JPEG / pdf).

After sending your email you will receive an automatic reply from Chaviles that your message has been received.

Very important: in the order confirmation the product price must appear for the purpose of releasing the shipment from customs. Without a receipt the shipment cannot be released.

How do you receive your shipment?

The shipment will reach Israel within a week from  arrival at the U.S. warehouse. When the shipment arrives in Israel a voice / text message will be sent to the Israeli phone number that was entered with the shipping address, which tells you to come and pick up your package.

When picking up your package you must present one of the following:

An identity card
(teudat zehut)

Order confirmation email from the shop

Call from the same number that was entered during the purchasing process

An identity card
(teudat zehut)

Order confirmation email from the shop

Call from the same number that was entered during the purchasing process

Branch locations for picking up the shipment:

Bnei Brak - Center | BB1

Ador' fashions men'
Address: 4 Kalish St., Bnei Brak
( בית כנסת הגדול next to)


 :Opening Hours

13:00-15:00
18:00-21:00

Monday

 

13:00-15:00
18:00-21:00

Tuesday

 

13:00-15:00
18:00-21:00

Wednesday

 

13:00-15:00
18:00-21:00

Thursday

 

Bnei Brak - שיכון ג | BB2

Address: 12 Chulda Hanevia St., Bnei Brak

 

:Opening Hours

19:00-21:00Monday
19:00-21:00
Tuesday
19:00-21:00Wednesday
19:00-21:00Thursday

On erevei chag there will be different opening hours. Please check updates online.

 

Jerusalem- Beit Israel | JER1

TAT Yeshivas Mir
Address: 35 Amalim St., Jerusalem


:Opening Hours

12:00-14:00
Monday
18:00-19:00
Tuesday
18:00-19:00
Tuesday

Jerusalem Rav Shefa | JER3

היימישע היימישע קאמפיוטער סענטער HCC 
Address: 21 Shamgar St., Jerusalem
 

:Opening Hours

10:30-20:30Monday
10:30-20:30Tuesday
10:30-20:30Wednesday
10:30-20:30Thursday

Cities around Jerusalem | +JER

In these areas the collection point is addressed Will ship when the package arrives in Israel

 

:Opening Hours

(JER (TSTelz-Stone
(JER (RBSBet Shemesh
(JER (MEModiin Illit
(JER (GZGivat Ze'ev

Jerusalem- Beit Israel | JER1

TAT Yeshivas Mir
Address: 35 Amalim St., Jerusalem


:Opening Hours

12:00-14:00
Monday
18:00-19:00
Tuesday
18:00-19:00
Tuesday

Jerusalem Rav Shefa | JER3

היימישע היימישע קאמפיוטער סענטער HCC 
Address: 21 Shamgar St., Jerusalem
 

:Opening Hours

10:30-20:30Monday
10:30-20:30Tuesday
10:30-20:30Wednesday
10:30-20:30Thursday

Cities around Jerusalem | +JER

In these areas the collection point is addressed Will ship when the package arrives in Israel

 

:Opening Hours

(JER (TSTelz-Stone
(JER (RBSBet Shemesh
(JER (MEModiin Illit
(JER (GZGivat Ze'ev

Bnei Brak - Center | BB1

Ador' fashions men'
Address: 4 Kalish St., Bnei Brak
( בית כנסת הגדול next to)


 :Opening Hours

13:00-15:00
18:00-21:00

Monday

 

13:00-15:00
18:00-21:00

Tuesday

 

13:00-15:00
18:00-21:00

Wednesday

 

13:00-15:00
18:00-21:00

Thursday

 

Bnei Brak - שיכון ג | BB2

Address: 12 Chulda Hanevia St., Bnei Brak

 

:Opening Hours

19:00-21:00Monday
19:00-21:00
Tuesday
19:00-21:00Wednesday
19:00-21:00Thursday

On erevei chag there will be different opening hours. Please check updates online.

 

Jerusalem- Beit Israel | JER1

TAT Yeshivas Mir
Address: 35 Amalim St., Jerusalem

Opening Hours:

Monday

12:00-14:00

Tuesday

18:00-19:00

Thursday

12:00-14:00

ירושלים - גבעת שאול | JER2

הפצת ספרים 'קולמוס’
כתובת: רחוב קוטלר 10

שעות פתיחה:

יום שני

11:00-17:00

יום שלישי

11:00-17:00

יום רביעי

11:00-17:00

יום חמישי

11:00-17:00

Jerusalem Rav Shefa | JER3

היימישע קאמפיוטער סענטער 
Address: 21 Shamgar, Jerusalem

יום שני

10:30-20:30

יום שלישי

10:30-20:30

יום רביעי

10:30-20:30

יום חמישי

10:30-20:30

בני ברק - מרכז | BB1

Ador' fashions men' 
Address: 4 Kalish St., Bnei Brak
(next to בית כנסת הגדול)

שעות פתיחה:

Monday

13:00-15:00
18:00-21:00

Tuesday

13:00-15:00
18:00-21:00

Wednesday

13:00-15:00
18:00-21:00

Thursday

13:00-15:00
18:00-21:00

בני ברק - שיכון ג’ | BB2

כתובת: רחוב חולדה הנביאה 12
(עקבו אחר השילוט)

שעות פתיחה: 

סביבות ירושלים | +JER

באיזורים אלו כתובת נקודת האיסוף תשלח עם הגעת החבילה לישראל

טלזסטון JER (TS)
ביתרJER (BT)
בית שמשJER (RBS)
מודיעין עיליתJER (ME)
גבעת זאבJER (GZ)

Price list:

Over 15 Kg:

50 nis 

High weight fee 

:Every additional Kg

25 NIS

:Up to 1Kg

60 NIS

:Up to 1Kg

60 NIS

:Every additional Kg

25 NIS

Over 15 Kg:

50 Nis 

High weight fee 

Price is determined by physical or volume weight, whichever is higher.

Taxes will be charged as required by Israeli law

Lithium ion battery handing – 13$

Each package will be weighed before it is delivered to the customer and will be charged at the pickup time.

Home delivery all over the country plus 45 NIS per package (limited to package up to 10 kg)

Chaviles’ rates are 50% cheaper than other carriers who provide the same services

The package will be kept at the pickup branch for four days from the time that the message is sent to you. After the four days are up we are no longer responsible for the package.

* In cases where customs perform a physical examination, there is an additional charge as per customs rates. 

Lost Package Insurance:
Insurance cost: 4.5% of the stated value of the package

Contact information:

Address in the USA:

120 Nassau Avenue
Inwood, NY 11096

Addresses in Israel:

Jerusalem: 35 Ha’amelim St., Beit Israel
(near Yeshivat Mir), Jerusalem

Hebrew customer Service:
info@chaviles.co.il
Phone or WhatsApp: 058-431-1648

English customer service:
dissi@chaviles.co.il
Phone or WhatsApp: 058-431-1640